Privacy Policy
Fresh & Lush Seafood we is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our platform or services.
📝 1. Information We Collect
We may collect the following types of personal and non-personal data:
Personal Information:
Name, phone number, email address
Billing and shipping address
Payment details (processed securely through third-party gateways)
Order history and purchase preferences
Non-Personal Information:
IP address, browser type, device information
Usage data via cookies and similar technologies
Geolocation data (with consent)
⚙️ 2. How We Use Your Information
We use your information to:
Process orders and manage deliveries
Send order confirmations, tracking updates, and support messages
Personalize your shopping experience
Communicate promotions, offers, and newsletters (if opted-in)
Analyze user behavior to improve our website and services
Prevent fraud and ensure website security
🔁 3. Sharing & Disclosure
We do not sell or rent your data. However, we may share your data with:
Delivery partners (for order fulfillment)
Payment gateways (for secure transactions)
Marketing platforms (only if you give consent)
Legal authorities (when required under law or for fraud prevention)
All third parties are contractually obligated to maintain confidentiality and data protection.
🍪 4. Use of Cookies & Tracking Technologies
We use cookies and tracking tools to:
Remember your preferences and cart items
Monitor site performance and improve navigation
Serve relevant promotions based on your interests
You can disable cookies via your browser settings, but some site features may not work as intended.
🗂️ 5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including to:
Fulfill orders
Resolve disputes
Comply with legal and tax obligations
Once your data is no longer needed, it is securely deleted or anonymized.
🙋 6. Consent
By using our website or placing an order, you consent to the collection and use of your information as outlined in this policy.
You may withdraw your consent at any time by contacting us at privacy@freshlushseafood.com, subject to legal and contractual obligations.
👶 7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from a child, we will delete it immediately.
🛡️ 8. Data Security
We implement robust physical, digital, and managerial safeguards to protect your data, including:
SSL encryption
Secure payment gateways
Restricted database access
Routine data monitoring and audits
However, no system is 100% secure. We urge users to protect their login credentials and notify us of any suspicious activity.
📜 9. Your Rights & Choices
You have the right to:
Access or update your personal data
Request data deletion (where applicable)
Withdraw consent or unsubscribe from marketing
File a complaint regarding privacy violations
To exercise your rights, contact us at privacy@freshlushseafood.com.
📄 10. Legal Compliance
We comply with applicable privacy laws in India, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
If you reside outside India, your data may be transferred to and processed in India, where data protection laws may differ from your jurisdiction.
🔄 11. Policy Changes
We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of our website implies acceptance of the revised policy.
📞 12. Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, reach out to us:
📞 Phone: 90379 20565
📧 Email: freshandlushseafood@gmail.com
📍 Address:Thravadu Alumkadavu(Po) Karunagappally Kollam Kerala , 690573, India